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Interview with Candice Gardner, Education Curriculum Manager for Dermalogica



Interview with Candice Gardner, Education Curriculum Manager for Dermalogica

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Written by: Kathryn Danzey
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How do you know that a therapist has been fully trained?  As a customer we want to be sure that we can trust a salon to deliver safe and effective treatments.  Dermalogica have an amazing track record in investing time in to the businesses that stock their products.  We were lucky to be able to ask their Education Curriculum Manager, Candice Gardner a few questions about her work.

  • How long have you been in the beauty industry and when did you have the opportunity to become a trainer for Dermalogica?

I qualified in 1993 in South Africa so have been active in the industry for almost 20 yrs. I joined the International Dermal Institute which researches and develops Dermalogica 15 years ago, when I moved to London.

  • Does your role involve much travelling?  If so, where is the most exciting place you’ve been?

Over the years I have done a lot of travelling, although this has reduced significantly in my current role. I have had the great fortune to attend international congresses in Hong Kong and Bangkok, which were incredibly vibrant and exciting cities to visit. I have presented at congresses in Sydney Australia and across Europe, Scandinavia, and the Middle East. I currently travel mostly within the UK and Ireland and visit the USA once a year to update at our Corporate Head Office in Los Angeles.

Dermalogica has such a good name for training, do you play an active part in developing the training itself?

The bulk of our curriculum is developed by the Global Curriculum Team, headed up by Annet King in the USA. However all curriculum is developed in consultation with the global markets, so we have an opportunity to ensure that it meets everyone’s needs. Subsidiary curriculum and education teams all contribute to, proof and pilot new workshops to ensure they meet the highest standards. On occasion we will directly develop specific training or put together business forums to address the UK and Irish market skin and business issues.

  • Can you share the Dermalogica ethos?

To define and bring respect to the professional skin therapist through excellent education, innovative product and outstanding customer service – this is our mission statement and we are passionate about defining what it is to be a professional skin therapist, dispelling myths and stereotypes and focusing on healthy skin rather than superficial beauty. We don’t subscribe to miracle cures, false marketing hype or fads. Substantiated science is top of the agenda.

  • I’m fascinated by ‘Face Mapping’, How does this help a therapist to identify a client’s needs?

Learning to analyse skin is a foundation skill that is taught at undergraduate level, and is critical in determining skin condition for safe and effective treatment and product recommendation. But it is not uncommon for skin therapists to lack confidence in identifying skin issues or to be inaccurate due to over generalising what they might see. Face Mapping® skin analysis is the Dermalogica method of analysing skin for the most thorough assessment. By dividing the skin into 14 zones the therapist can work inch by inch over the skin to determine the condition of each area. Eyes tend to have different concerns to foreheads, necks, cheeks or noses, so this method ensures we look at all the individual areas and map the conditions accurately. We can then review the overall picture and discuss with the client the probable causes or influences, and how to improve the conditions. We use both sight and touch to identify the skin concerns and actively engage the client in the conversation about their skin.

  • Do you still carry out treatments yourself?

Depending on what we are working on for our training programmes, I do get the chance to do some hands-on occasionally, but I am still very involved in supporting practical assessment of our teams. Most of my daily role, however centres around writing, proofing and assessing  training content.

  • The company is always at the forefront of new trends, which new product has surprised you with its results?

I was really excited when we launched UltraCalming™ Serum Concentrate. This exceptional product actually builds skin tolerance so that the sensitivity threshold is improved. I have seen so many sensitive, Eczema and Rosacea skins improve vastly on this product. I am a huge fan as it can also be used to stabilise skin post resurfacing treatments or other medical aesthetic procedures like micro-needling.

What do you think will be the biggest developments in the beauty industry over the next 5 years?

So much incredible technology has been developed to improve product performance, and with so many new products launching onto the market that push the boundaries of what’s been done or achieved before, I would suspect that questions will continue to rage about consumer safety.  I am almost certain that the next 5 years will also see much greater restrictions imposed on product development and marketing, with the cosmeceutical arena that is currently largely unreglated the most significantly impacted.

About the Author

Kathryn Danzey
I have a passion to bring to you what really works in the beauty industry, from a moisturiser to the latest advanced treatment for anti ageing. After almost 4 decades in the industry I'm packed with info to share but never tire of looking for new things and would love you to share your experiences with us too. We're here to help you find that treatment or product that will make a change for you. Can't do without My Collagen Shots and H3O Night Repair. Love a great serum and UV protection

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